With All Points Auction Company you have choices. You can bid on or buy select items. You could choose to attend a live traditional auction or you could choose to bid on items listed online. Whether you enjoy the energy and hustle of a live auction or the convenience of bidding from wherever you might be at whatever time you choose options for you. Bidding or buying, raising your hand or clicking a button, if you see something you like make a decision and get what you want.
[su_spoiler title=”GETTING REGISTERED” style=”fancy” icon=”chevron-circle” class=”jim_style2″]
Registration is required to bid on items in any of our auctions, live or online. Registering to use the site is easy and requires only a USER NAME, a VALID E-MAIL address. We do ask that you take the time to look over our different Terms and Policies. We respect your right or desire to remain anonymous online if you choose, however you will still need to provide (photo)proof of ID with a current address and phone number when picking up your items and/ or registering at a live auction. This will complete your registration process. Information provided in person will be kept on our local drives. We do not upload our internal records to internet servers. Since we currently do not accept credit cards we do not require credit information. Once you register and become a member, on the site you simply need to log in to bid. When attending a live auction You must register (check-in) each time with the clerk to let us know you are present. Please read through our buying process before registering.
[_su_spoiler title=”If I am already a registered member, what information do I need to proved when registering at a live auction?”]
You only need to provide the last four digits of your phone number, your last name or your USERNAME for the web site. Regular attendees of live auctions also sometimes choose to receive a permanent bidder number which is also an option. You can be quickly registered using any of these identifiers.
[su_spoiler title=”Once I register on the site can I start bidding right away?”]
Yes, please do, just keep in mind that if you are the winning bidder you are expected to follow through with your responsibilities. These responsibilities include paying for and picking up your items, and completing your in-house registration if you have not already done so.
[su_spoiler title=”1. INSPECTION” style=”fancy” icon=”chevron-circle” class=”jim_style2″]
You must register before bidding.
Items are made available for preview depending on venue and the type of event.
Bidders should carefully consider the descriptions, photos, details and terms of sale, then bid accordingly if there is no preview.
[_su_spoiler title=”If I won’t be able to attend the day of the auction, may I leave an absentee bid?”]
Yes. If there is that one item you must have and you are a registered member you can leave your bid with one of the attending staff. If you are not yet registered, Please do so and we will take your bid.[_/su_spoiler]
[su_spoiler title=”What if I missed all the preview dates?”]
When you are not able to preview items you should carefully consider the descriptions, photos, details and terms of sale, then bid accordingly.
[su_spoiler title=”2. BIDDING” style=”fancy” icon=”chevron-circle” class=”jim_style2″]
Once you are registered online bidding is easy. You simply need to be logged in and visit an item listing. Each bid you place is considered your Max-Bid (the maximum amount you are willing to pay at this time). If you choose, you can bid intermittently along with other bidders, increasing your bid as you go, or you can just bid the actual maximum you are willing to pay. The system will bid incrementally for you against other bidders until the auction expires or your Max-Bid has been reached. IMPORTANT: You should refresh your browser before placing a bid to see if anyone has bid on the item during the time you were on the page. It is also advisable to refresh your browser after placing a bid. If another members Max-Bid is higher than the bid you just placed the system will have automatically bid for them and you may have been outbid. Refresh-Bid-Refresh!
[_su_spoiler title=”Can I bid on multiple items?”]
The site is fully searchable. Please experiment with the category and search boxes to view the groups of items you are interested in. Once the items are presented on the page, you can easily bid on these items.
[su_spoiler title=”Is there a minimum bid price?”]
Generally the minimum bid price will be from $1.00-$5.00 depending on the item and cosigner agreement. Some items will have a reserve price and this will be made known in the item listing.
[su_spoiler title=”Is there a minimum bid increment?”]
Yes. You will be notified if your bid amount is below the acceptable increment. We currently have increments set at:
|Current Bid Is...||Minimum Bid Increment|
|$0.00 - $10.00||$.50|
|$10.01 - $25.00||$1.00|
|$25.01 - $75.00||$2.00|
|$75.01 - $150.00||$5.00|
|$150.01 - $300.00||$10.00|
|$300.01 - $600.00||$15.00|
|$600.01 - $1,200.00||$20.00|
|$1,200.01 - $2,400.00||$25.00|
|$2,400.01 - $4,800.00||$50.00|
|$4,800.01 - $10,000.00||$100.00|
|$10,000.01 - $100,000.00||$250.00|
[su_spoiler title=”Explain the closing process.”]
Item listings in online events close in order usually 1-4 items per minute (staggered closing) depending on the number of items listed in the event. (Check specific event terms for details). Events close dynamically and the closing time is automatically extended by 2 minutes if a bid is placed within 1 minute of an items posted closing time. Theoretically, bidding on an item could remain active indefinitely as long as bids continued to be placed within a two minute increment. The system is based on minutes, not seconds.
[su_spoiler title=”Do I get notified if I am outbid?”]
If you have been outbid you will be notified by e-mail.
[su_spoiler title=”How do I know if an item is closed?”]
You can quickly review the items that are still open by clicking the link for active items.
[su_spoiler title=”How do I know if I won?”]
Upon completion of an event winning bidders are notified by email. Important! If you believe you were the high bidder and did not receive your notification e-mail at the close of the sale, be sure to check your junk/spam folder.
[su_spoiler title=”What are the bidding terms?”]
Every event will have slightly different terms and conditions. Please read these carefully before bidding on each event.
[su_spoiler title=”How do I view all my bids at once?”]
[su_spoiler title=”Oops! I submitted an erroneous bid. Now what?”]
Mistakes happen. After you submit your bids, you are presented with a verification page. Please confirm your bids prior to proceeding. If after the confirmation page you mistakenly increase your own bid or make a typo, you must immediately notify our customer service team. All mistakes must be submitted to our team prior to the item closing. We will not reverse bids after the item has closed. There are no exceptions to this policy.
[su_spoiler title=”3. PAYMENT” style=”fancy” icon=”chevron-circle” class=”jim_style2″]
Accepted forms of payment include Cash or Check (for qualified members).
Please note: A buyer’s premium will be added (Unless otherwise specified) to each purchase. eg: If you bid $100.00 with a 10% buyer’s premium, at check out you will be charged $110.00 plus applicable sales tax.
[_su_spoiler title=”What is a buyer’s premium?”]
A buyer’s premium is a percentage additional charge on the hammer price (winning bid) of the lot that must be paid by the winner. It is charged by the auctioneer to cover administrative expenses. The buyer’s premium goes directly to the auction house and not to the seller.
[su_spoiler title=”If I do not want the item do I still have to pay?”]
Yes. Remember, bidding on an item is a contract between you and All Points Auction Company. Once you place a bid you have taken the high bid away from someone else. You cannot back out of a bid you placed as it affects every other bidder on an item.
[su_spoiler title=”Is there sales tax?”]
Yes. We charge the designated sales tax on taxable items. If you are tax exempt, please fill out the form and submit it.
[su_spoiler title=”My check bounced. Now what?”]
Bidders who have two failed attempts to process their payments will have their bidding account suspended. If you account is in default the administrator will have the option of reselling, removing, storing or abandoning, at the expense and risk of the purchase, items not paid for and/or removed within the specific time.The buyer agrees to pay all deficiencies, legal, collection; transportation and storage expenses associated with delinquent accounts or abandoned items.
[su_spoiler title=”Where do I get tax exempt forms and how do I submit them?”]
You can find them in-house when you register or pay for your items.
[su_spoiler title=”Is there a warranty?”]
All merchandise is sold “as is, where is”. There are no warranties expressed or implied and no guarantees. All sales are final. Please inspect items when available and bid accordingly.
[su_spoiler title=”4. REMOVAL” style=”fancy” icon=”chevron-circle” class=”jim_style2″]
All items are required to be picked up at the physical location noted in the event details unless otherwise specified. All Points Auction Company does not guarantee assistance during removal. Our On-Site Auction clients often need their location empty so items not picked up during the removal time will be considered abandoned.
Please note: Buyers must bring all tools, people and equipment to safely remove won items.
[_su_spoiler title=”What are examples of tools and equipment?”]
Moving equipment such as four wheel dollies, hand carts, pads and tools necessary to disassemble and safely move items from the auction space to the loading area.
[su_spoiler title=”When can I remove my items?”]
You can pick-up/ remove your items during regular business hours (see Our Schedule) or by appointment. On-site auction items must be removed at the end of the auction.
[su_spoiler title=”What if I cannot make it to the removal time or I forgot to pick up my item?”]
After the scheduled removal, items left on-site will be considered abandoned. You will be charged a removal fee for items left onsite. NO refunds or will be granted due to a lack of removal at the designated times.
[su_spoiler title=”How do I know the location?”]
Refer the event location listed on the main page. If items are in an alternate pick up location it will be detailed in the item description.
[su_spoiler title=”Will there be someone on site to assist me from the All Points Bid or Buy team?”]
All Points Auction Company does not guarantee assistance during removal. Buyers must bring personnel and moving equipment such as dollies, hand carts, pads and tools necessary to disassemble and safely move items from the office space to the loading area. Buyers who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance.
[su_spoiler title=”Do I have to bring movers?”]
No, but if you are the winner of large amounts of furniture, items difficult to disassemble, or heavy items please keep in mind that you will need all the tools, people and resources for a safe removal.
[su_spoiler title=”Do I need to disassemble items?”]
Yes. Often people buy large items like cubicles and forget that they are responsible for disassembling them and carrying the pieces out. This is just an example but we strongly encourage the winners of large items or difficult to breakdown or uninstall items to come prepared.
[su_spoiler title=”Can I send professional movers?”]
Yes, remember that your mover will require a copy of your sales receipt. We strongly recommend that you meet your mover at the pickup location to point out your sales items and to assure your mover collects all of your purchases.
[su_spoiler title=”What if something breaks during removal?”]
It is the buyer’s responsibility to remove merchandise purchased without damage to property. Any damage will be corrected to the satisfaction of the property owner by the buyer. Buyers who are unfamiliar with the requirements of moving or disassembling items should arrange for professional assistance.
[su_spoiler title=”What if the picture and description do not match?”]
If the description does not match the photograph, there was an error. You are bidding on the described item not the picture. Please notify our customer service team if you believe an item is incorrectly photographed.